Refund policy

Return & Refund Policy – Lume Luxe

At Lume Luxe, we are committed to providing high-quality skincare products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility
We accept returns within 7 days of delivery. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging
• The product must not be damaged or tampered with
• Proof of purchase (order confirmation or receipt) is required

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

2. Non-Returnable Items

• Used or opened products
• Products damaged due to misuse
• Items purchased on sale or promotional offers (unless defective)

3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of delivery.
Kindly share:

• Clear photos of the product
• Order number

We will review your request and offer a replacement or refund if approved.

4. Refund Process
Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via bank transfer or original payment method

5. Exchange Policy
We only replace items if they are defective or damaged. Exchanges are subject to product availability.

6. Shipping Costs

• Customers are responsible for return shipping charges
• Original shipping charges are non-refundable

7. Contact Us
For returns, refunds, or complaints, please contact us:

Brand Name: Lume Luxe
Phone: +92 331 6640555
Address: Lot#5 Street#3 Noor Colony, Haripur, Pakistan